After every session

You get a written report of everything we did

No more trying to remember what the technician said. After we help you, we email a simple, one-page report you can keep, print, or share with family.

What's in your report

Every report follows the same simple layout, written in plain English — no jargon.

Who, when, and who helped

Your name, the date of the visit, and the name of the person who helped you.

Each problem we worked on

Every issue gets its own box, so it's easy to find later.

Fixed, or not fixed yet

A clear label on each item. If something isn't solved yet, we say so — and why.

How to do it yourself next time

Short, step-by-step reminders, like which button to press, so you're not stuck again.

Here's an example

This is a real report from a recent visit.

Customer name changed for privacy.

Just Call Kevin (510) 619-0184 · justcallkevintechhelp.com

Support Report

Prepared forMargaret W.

Visit dateOctober 8, 2026

Helped byKenton

What we worked on

Set up two Xfinity voice remotes

Fixed

We set up two Xfinity voice remotes. Press and hold the microphone icon button and speak towards the remote. You can see the command the remote captures printed on the upper left of your TV.

Your streaming services

Fixed

Active and working: Netflix, HBO and Peacock.

Cancelled: Disney+ and Apple TV. Both were cancelled and removed from your bill moving forward.

iPad keyboard not connecting

Not fixed yet

The keyboard stopped connecting because its battery ran out. It needs to be plugged in and recharged.

We haven't fixed it yet because we couldn't find the micro USB cord, but we'll take care of it next time.

Questions about this report? Just Call Kevin — 9am to 5pm, Monday through Friday

(510) 619-0184

Want help like this?

Call and tell us what's going on. A real person answers, and you'll get a report like this one when we're done.

Call (510) 619-0184 Have us call you